We do not deliver by crane or hiab. We deliver with an 18 tonne kerbside tail lift lorry only.
All deliveries are made on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to manoeuvre the pallet into position.
Our Couriers deliver between the hours of 8am and 6pm, you can request a telephone call 1 hour before in the special instructions box on the checkout page.
The ground and road need to be flat, level and solid tarmac or concrete to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel or sloping ground is unsuitable and pallets may be left on the roadside only if it's safe to do so.
The road must be wide enough for a lorry to fit down, usually wider and larger than a dustbin lorry. If your access is restricted, please could contact our office.
Please make sure that there are no overhead obstructions, such as overhanging trees or cables. Also please inform us of any height restrictions on the delivery route as this could prevent delivery.
We cannot deliver onto sloping ground, as the tail lift must be able to lay flat on the ground.
We do not deliver with hiab or crane offloading. Bulk bag and poly bag deliveries will be made by an 18 tonne tail-lift lorry only to put the pallet as near as possible kerbside to where you need it. The ground and road needs to be a solid, level tarmac or concrete surface to use this system. If you have any doubts please contact us for further details. Broken concrete, gravel, grass, hills and sloping ground is unsuitable and pallets may only be left on the roadside at the driver’s discretion if he deems it safe to do so.
To ensure your aggregates are delivered, you, (or someone on your behalf), will need to be there to sign for them.
Delivery costs are based on your specific postcode, and in order to qualify for a free delivery a minimum order of 25 or 50 poly bags or a bulk bag is required of the same material excluding glass, some postcodes may attract a small surcharge. All deliveries are on a 2 working day delivery time period. For example if you place an order before 1pm on Monday it will normally be delivered by 6pm on the following Wednesday. Weekends excluded. We offer a next day, but service charges apply*.
We use a national courier service to deliver. Deliveries are made during the hours of 8am to 6pm on Weekdays, although you choose the delivery date, this can not be guaranteed. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example unforeseen issues on the road or bad weather conditions or delays within the UK haulage network. For this reason, we do not recommend scheduling a contractor, landscaper or gardener to commence work until the goods have been delivered. Unfortunately, we are unable to offer compensation for contractors having to wait for materials.
Please note we are unable to provide delivery times.
- Charges will clearly be displayed on the Website
- Saturdays £50.00
- Am or Pm Delivery £20 (please call to arrange pm)
High volumes of freight are currently moving through the haulier network and hauliers are reporting the potential for delivery delays.
Whilst every effort is being made to ensure orders arrive punctually – and the vast majority of orders are continuing to arrive on time - some customers may experience delivery delays of up to 2 working days or more, with some postcodes experiencing extended delays. Our team is on hand to help and will investigate any delay brought to our attention as quickly as possible. This is an issue affecting not only Decorative Aggregates, but the sector as a whole and your patience and understanding is appreciated.
If you have any queries regarding deliveries, please contact our sales office on 01629 630256 and we will be happy to answer any questions.
* CAUTION RETURNED PALLETS
Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge per pallet. We will make arrangements to collect or return the goods at the cost of the return charge only. Alternatively you can make your own arrangements to have the goods returned to us within 21 days.
Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt a redelivery at your request on the following day or when arranged. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please call us immediately on 01629 630256.
If your project requires a larger amount of aggregate, we can deliver in loose loads. Call 01629 630256 or email Enquiries@derbyaggs.com who will be happy to help with a quote or further information.