Returns and Refund Policy

Returns Policy

You can return your purchase in its original condition within 21 days of the date you received the item. All shrink-wrap must be intact and the goods in the same condition supplied.

If you wish to return your item you will be charged the return delivery charge only. You will be advised of this cost. You can also return the goods to us yourself at your own cost.

Refunds Policy

Where you are withdrawing from your purchase between 7 and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item.

We will not refund the delivery or other add on charges made, should you wish to return the goods at your own cost please contact us to arrange for return labels.

Any refund paid will be paid back to the same method of payment.

Unsuccessful deliveries

In accordance with our conditions of sale, it is important to note that our delivery system requires a hard flat area to receive our product without grass or gravel.

If you are in any doubt that we may not be able to deliver please call Decorative Aggregates on 01629 630256 for advice or watch our video on the delivery page.

Should we be unable to deliver due to the point of off-loading not meeting the criteria, then return charges will apply.

More details are available on the delivery page.


Although the vast majority of orders arrive punctually on the chosen delivery date, this is not guaranteed.

As we outsource our deliveries to independent couriers, delays can occur within the UK haulage network which we cannot control. For this reason, we do not recommend scheduling a contractor, landscaper or gardener to commence work until the goods have been delivered. Unfortunately, we are unable to offer compensation for contractors having to wait for materials.

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